Description
What do your colleagues, spouse and kids have in common with a five-ton killer whale?
This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers – specifically those responsible for the killer whales of SeaWorld – can supercharge your effectiveness at work and at home. It explains the difference between ”GOTcha” (catching people doing things wrong) and ”Whale Done!” (catching people doing things right).
A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.




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