Home

Returns and Refunds Policy

Hi-Fi Equipment Cancellations & Returns Policy

Our Price will repair, replace or refund defective or damaged products within 14 days of purchase or repair warranty returns throughout the period of the completed & dated manufacturer’s warranty. If however, you simply change your mind, please be aware that you will need to have advised us of your wish to cancel and return the goods unopened within 14 days of your order. In these instances, the cost of returning the item to Our Price is your responsibility and to ensure that the item arrives safely and in good condition we cannot suggest strongly enough that you use an insured courier/postal service.

All other products Cancellations & Returns Policy

Our Price has a 14-day return policy on all products purchased through our website. To return goods, the customer must inform us in writing, by email to hello@ourprice.com within fourteen days of purchase date, stating that you wish to return a product. Please include your name, address, and original order number in all correspondence. In line with the UK Distance Selling Regulations, the cost of returning the item to Our Price is the responsibility of the customer (unless the item is faulty in which case, we will arrange to collect the faulty item at our expense). It is the customer’s responsibility to ensure that the item arrives safely and in good condition so we would suggest using an insured courier/postal service.

For larger items we can arrange collection using our own couriers and the shipping charge will be deducted from the refund.

The goods must be returned to us in ‘as new’ condition, complete with ‘as new’ original packaging and accessories. Any ‘free gifts’ supplied with the goods must also be returned (if not returned the full value of free gifts will be deducted from the refund)

Exclusions to cancellations & return policy:

  1. Headphones can only be returned for a refund if sent back with the hygiene seals and cellophane packaging unbroken. 
  2. Custom built or personalised products that have been ordered specifically such as custom length or terminated cables and special-order furniture cannot be returned.

 

Refunds 

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and that they are in satisfactory condition.

  1. Faulty goods returns – If the goods are being returned as faulty and the fault is confirmed by our returns department you will be refunded the full invoice amount (provided the item returned is complete including all accessories and in ‘as new’ condition with all original packaging.   
  2. Cancelled orders/unwanted items – If the goods returned are complete including all accessories and in an ‘as new’ condition you will be refunded the full invoice amount. 

The cost of returning the item to Our Price is the responsibility of the customer, you must also ensure that the item arrives safely and in good condition so we would suggest using an insured courier/postal service.      

If the goods returned are in an ‘as new’ condition but with accessories missing you will be refunded the full invoice price, less the cost of replacing the missing accessories.

If the goods are returned in not ‘as-new’ condition (scuff marks, scratches, dents etc) the cost of remedying the damage will be deducted from the refund amount. This is at our discretion

If the goods returned are not in a re-sellable condition, we will not accept these back under the above terms and the goods will be returned to you and the cost of delivery charged to your account.

Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.

Exclusions to this cancellation policy:

Please note that the Distance Selling Regulations do not apply to custom built or personalised products that have been ordered specifically such as custom length or terminated cables and special-order furniture. Likewise for reasons of hygiene in-ear headphones may not be returned if the original packaging/ hygiene seal has been opened. This does not affect your statutory rights as a consumer.

Please contact our Customer Service Department for returns and refund enquiries at hello@ourprice.com